FAQ's

✅ Frequently Asked Questions (FAQ)

Welcome to Habibi Official!
Here you’ll find answers to the most common questions from our customers in the UAE and KSA. If you still need help, feel free to reach out to our support team anytime.

🔐 Q. Is ordering on your website secure?

A. Absolutely. Your personal information is protected using industry-standard SSL encryption. We ensure that all customer data is handled securely and with full confidentiality.

📧 Need help? Email us at: dubai199878@gmail.com

🛒 Q. How do I place an order?

A. Ordering from Habibi Official is easy:

  1. Browse our collection and select the product you like

  2. Click “Add to Cart”

  3. When ready, go to your Cart and click “Checkout”

  4. Enter your delivery details

  5. Choose Cash on Delivery as your payment method

  6. Click “Place Order” – you’ll get confirmation via WhatsApp or email

❌ Q. Can I cancel my order?

A. Yes, you can cancel your order in the following cases:

  • By contacting us within 1 hour of placing your order

  • During the confirmation call before your order is shipped

📞 WhatsApp: +971 55 536 2268
📧 Email: dubai199878@gmail.com

🔁 Q. What is your return policy?

A. You may request a return within 24 hours of delivery if:

  • The item is damaged, defective, or incorrect

  • You share proper photo/video proof of the issue

Please refer to our Return Policy page for full details.

💸 Q. What is your refund policy?

A. Approved refunds are processed within 5–10 business days and can be made via:

  • Store credit

  • Original payment method (if applicable)

Visit our Refund Policy page to learn more.

🚚 Q. What are the shipping charges?

A.

  • UAE & KSA: Free shipping on all orders

  • Other GCC Countries: Shipping charges calculated at checkout

📦 Q. What courier services do you use?

A. We work with trusted delivery partners including Aramex, DHL, and local couriers to ensure fast and secure deliveries.

⏱️ Q. What is the delivery time?

A. We aim for fast delivery:

  • UAE & KSA Orders: Estimated delivery in 2–3 working days
    Note: Delivery times may vary slightly due to courier or regional factors.

🛍️ Q. How do I order an item that’s out of stock?

A. If an item is out of stock, just contact us via WhatsApp. We’ll let you know as soon as it’s available again or assist you with a pre-order.

📞 WhatsApp: +971 55 536 2268